FAQ

Should you have any questions not answered here or elsewhere on our site, please contact us today and we’d be glad to help.


 

Why Should I Choose RSU Contractors For My Remodel?

We’re a premier home renovation company for Nashville, Franklin, and the surrounding area… and one of the 100 largest contractors in the United States. We’ve been in business since 1982 and have a renowned reputation for stellar quality, unrivaled project management, and award-winning customer service. We’re also one of the most highly decorated contractors and have an A+ rating with the Better Business Bureau.


 

What Kinds Of Projects Do You Do?

We provide both residential and commercial services. We can do any type of remodeling and construction work and offer handyman/maintenance services for both homeowners and business owners.


 

Do You Offer Design Services?

Yes. We have a team of seasoned designers that will help you flesh out your remodel before construction begins. We will help you achieve a fantastic design that’s functional and fits within your budget. We offer design services to help you envision your Dream Project.


 

How Are Your Prices? Low? Medium? High?

We’ll be the first to admit that we aren’t the cheapest home improvement company in the Nashville area. But we also know that the most expensive job is the one that’s done twice. Our customers are the type who understand that and know that a superior job costs a little extra up front. With us, you invest in QUALITY work done right the first time. So if you want a fast, cheap, cookie cutter project that you’ll need repaired within a few months, call a fast, cheap, cookie-cutter contractor. If you want a superior remodel that’s built to last, contact us.


 

How Long Are Your Warranties?

We offer a full one-year labor warranty on most projects. We are so confident in our services that many times we offer customers an 18-month warranty when they complete an RSU survey. We like to build long term relationships with our clients so we back it up with a written warranty.


 

Are Your Employees Screened And Background Checked?

Yes. We screen all of our employees and extensively train them. They will come to your home in uniform, and are completely respectful of your living space. Refer to Contractor Standards Guide


 

How Is Your Communication With Clients?

Some people think that since we’re a bigger home renovation company near Nashville, we must be one of those huge, soulless corporations. Nothing could be further from the truth. We are a big company, but we have never lost our local, personal touch. When you call us, your phone call will be answered by The RSU Service Center, not some mindless voice mail. You will have a dedicated Project Supervisor assigned to your job to answer any questions and ensure your project is on track. And we’ll even give you the cell-phone numbers of key people working on your project, so you’ll always have access to someone involved in your remodel.


 

Do You Use High-Pressure Sales Tactics?

We don’t have salespeople—we have consultants. We help guide you towards the best solution for your needs and budget, rather than twist your arm with high-pressure sales tactics.We are happy to accomplish a small job or a large project for our customers.


 

Do You Offer Financing?

We have a 6-Months-Same-As-Cash program and a term loan package that will make your project affordable. We also accept a variety of payment options, such as cash, check, and major credit cards (up to 10,000 with no fee). We have completed multiple 203K projects and have banking relationships.


 

Do You Offer Free Estimates?

Yes, but we don’t have typical “estimates.” We consider them more Customer-Education Meetings, in which we review your budget, and your ideal project to come up with the right solution for you.


 

What areas do you service?

We are a home renovation company for Nashville, Franklin, Brentwood, Murfreesboro and surrounding areas. Click here for directions and phone numbers.


 

Do You Have Any Job Openings?

We are always looking for talented, quality-driven people to join our team. Visit the Work For UsWork For Us page to see what jobs we currently have open.